Delivery Information

Last Updated: [Date]

Thank you for visiting and shopping at studioghiblitotoro.com. The following are the terms and conditions that constitute our Delivery Policy.

Shipping Destinations
We currently ship to [List countries or regions you serve, e.g., “the United Kingdom, the United States, and the European Union”]. We are unable to deliver to PO Box addresses. If you are shipping to a region not listed, please contact us to inquire about availability.

Shipping Methods and Delivery Times
We aim to process and dispatch all orders within [e.g., 3-5 business days] after your order is placed. The following shipping options are available at checkout:

  • Standard Shipping: Delivery within [e.g., 10-15 business days] from the date of dispatch.
  • Express Shipping (DHL, UPS, FedEx): Delivery within [e.g., 7-10 business days] from the date of dispatch.
  • Other Carriers: Depending on your location, other carriers such as [e.g., Royal Mail] may be used, with deliveries typically made Monday through Saturday.

Please note that these delivery times are estimates and are not guaranteed. They do not account for potential delays during customs clearance, public holidays, or unforeseen circumstances. During peak seasons or promotional periods, processing and delivery times may be longer.

Shipping Costs
Shipping costs are calculated based on the weight of your order and your delivery destination. You will see the final shipping cost during the checkout process, before you complete your purchase.

We are pleased to offer free standard shipping on all orders over [e.g., $800 HKD / $100 USD]. This offer is automatically applied at checkout.

Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to track your order’s progress online.

Problems with Delivery

  • Failed Delivery: If a delivery attempt is unsuccessful because the recipient was not available, our carrier will usually leave a notice with instructions on how to rearrange delivery or collect your package. Please note that additional fees for re-delivery may apply.
  • Incorrect Address: Please ensure your shipping address is correct at the time of order placement. We are not responsible for orders shipped to an incorrect or outdated address provided by you. If a package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping.
  • Customs and Import Duties: For international orders, please be aware that your purchase may be subject to import duties and taxes, which are levied once the shipment reaches your country. Any such additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be.

Returns
For information on returning an item, please see our Return & Refund Policy on studioghiblitotoro.com.

Contact Us
For any questions regarding these terms, please contact us through the contact form available on studioghiblitotero.com.